全面品質管理
Total Quality Management
| 節 | 週四 |
|---|---|
5 13:20–14:10 | 全面品質管理 MB506（光復） 3 節連堂 |
6 14:20–15:10 | |
7 15:30–16:20 |
* 根據陽明交大上課時間表所列
- Develop the conceptual framework for company wide quality management - Integrate quality management with strategy / operations / organization / systems / people - Familiarize the students with state-of-the-art research.
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無備註
Course Material: Instructor will organize presentation and will post the material on NCTU’s eCampus III (http://e3.nctu.edu.tw ) prior to each class.
作業 15% 上課參與 10% 期中考 30% 品管圈專題 30% 期末文獻探討報告 15%
Introduction to Quality, Concepts, Philosophies and Frameworks
1. Introduction to TQM 2. Quality Gurus
Principles and Practices of TQM
1. Leadership 2. Focus on Customers
Process Management and Tools for Process Improvement
1. Quality Control Circles 2. Ford 8 Disciplines
Statistical Thinking and Applications
1. Review of Statistical Quality Control 2. QC 7 tools and New QC 7 tools
Principles of Six Sigma
1. Six Sigma 2. Design for Six Sigma 3. Lean Six Sigma
Quality Systems/Standards
1. Quality Systems 2. Quality Standards
Quality Awards
| 週次 | 主題 |
|---|---|
| 第 1 週 | Course Overview |
| 第 2 週 | Introduction to Quality, Concepts, Philosophies and Frameworks |
| 第 3 週 | Introduction to Quality, Concepts, Philosophies and Frameworks |
| 第 4 週 | Principles and Practices of TQM - Leadership |
| 第 5 週 | Principles and Practices of TQM – Focus on Customers |
| 第 6 週 | Principles and Practices of TQM – Focus on Customers |
| 第 7 週 | Process Management and Tools for Process Improvement |
| 第 8 週 | Process Management and Tools for Process Improvement |
| 第 9 週 | Statistical Thinking and Applications |
| 第 10 週 | Statistical Thinking and Applications |
| 第 11 週 | Principles of Six Sigma |
| 第 12 週 | Principles of Six Sigma |
| 第 13 週 | Principles of Six Sigma |
| 第 14 週 | Quality Systems/Standards |
| 第 15 週 | Quality Awards/Green Supply Chain Management |
| 第 16 週 | 期末文獻探討報告 |
| 第 17 週 | 期末文獻探討報告 |
| 第 18 週 | 品管圈專題 - 成果報告 |
| 第 19 週 | 品管圈專題 - 成果報告 |
參考書籍: 1. Evans, J. R. and Lindsay, W. M.2008. The Management and Control of Quality, 7th ed. , South-Western Publishing Co. 2. Evans, J. R. and Lindsay, W. M. 著,張倫編譯,2006,品質管理與管制(The Management and Control of Quality, 6th edition),台北:湯姆生 (華泰文化經銷)。 3. 戴久永編著,2005,全面品質管理,台北:滄海書局。 4. Foster, S. T. 著,李易諭審訂,2007,品質管理 (Managing Quality: Integrating the Supply Chain),台北:智勝。 5. Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H. and Besterfield-Sacre, M. 2003. Total Quality Management, 3rd ed., Prentice-Hall 6. 蘇朝墩編,2010,品質管理,台北:前程文化。
- 地點
- MB501
- 時間
- TBD
- 聯絡方式
- Email: yungchiachang@mail.nctu.edu.tw Phone: 03-5731815