個案管理

概念驗證(POC, Proof-of-Concept)、 服務驗證(POS, Proof-of-Service) 商業驗證(POB, Proof-of-Business) Course introduction and grouping The role and function of case manager  Definition of case management  Introduce process of case management  Case management model in community  The role and function of case manager  Case management Vs care management Course introduction and grouping The role and function of case manager  Definition of case management  Introduce process of case management  Case management model in community  The role and function of case manager  Case management Vs care management

The process of case management: Engagement  Establish relationship with individual and their caregivers  Communication The process of case management: Assessment  Strengths based assessment of assets, needs and barriers to care  Engaging individual and their caregivers in the assessment process  Culturally-competent assessments

Mutli-disciplinary matchmaking of innovative health care program 跨領域創新健康照護方案媒合會-概念評估 Mutli-disciplinary matchmaking of innovative health care program 跨領域創新健康照護方案媒合會-概念評估

The process of case management: Goal setting and service plans  Client-centered service plans  Maximizing strengths and minimizing barriers  Developing SMART service plans (Specific, Measurable, Agreed upon, Realistic, Time-based)

The process of case management: Intervention  Direct services (implementing plans, teaching, guiding, processing, providing information, supporting)  Indirect services (linkage, advocacy, coordination, network)

Dimension of case management: Relationship  Building a trusting relationship  Ethics (including confidentiality, boundaries)  Abuse, exploitation and neglect Dimension of case management: Relationship  Reducing conflict  Crisis management  Difficult conversations Dimension of case management: Relationship  Building a trusting relationship  Ethics (including confidentiality, boundaries)  Abuse, exploitation and neglect Dimension of case management: Relationship  Reducing conflict  Crisis management  Difficult conversations

Program development, designing and managing programs Design thinking and Nudge

Case report 1: The process of case management: Special topic Health promotion

Case report 2: The process of case management: Special topic Case management in hospital

Student presentations

Resources assessment, mobilization, utilization, and referral

Dimensions of case management: Supervision, quality control and utilization review  Ensure individuals are receiving appropriate services  Ensure organization is providing appropriate level of care  Working in a multidisciplinary team

The process of case management: Evaluation of progress on goals  Ongoing assessment  Care transitions/ referal  Termination  Termination The process of case management: Evaluation of progress on goals  Ongoing assessment  Care transitions/ referal  Termination

Case report 3: The process of case management: Special topic Case management on obesity and myopia in school and community

Dimensions of case management: Documentation  Integrated documentation with all phases of case management process  Computerized information systems

Student Presentation (2 hours)

Student Presentation (1.5 hour) Course Evaluation (0.5 hour)

概念驗證(POC, Proof-of-Concept)、 服務驗證(POS, Proof-of-Service) 商業驗證(POB, Proof-of-Business)